Open the link in your order confirmation email, or log in and choose “View order” under My orders in your account. The order page shows where your order is, your files, the tracking number once it ships and a PDF invoice. Without an account, enter the email you ordered with and the page opens.
Where do I find my order?
- Ordered without an account: use the link in your confirmation email and enter the email address you ordered with. Your browser remembers it, so the link opens straight away next time.
- With an account: log in and open My orders. To add an order you placed before you had an account, paste its link under “An earlier order”, and we’ll email the address on that order to confirm.
What does my order status mean?
- Waiting for your files: you chose to send your file later. Upload it on the order page. Nothing prints until we have it.
- Checking your files: we check every file by hand, usually within 1 business day.
- Your file needs a fix: we found something to change before we can print. The order page says what, and you upload the new file under the item it’s for.
- In production: your files are approved and we’re making your order in our workshop.
- Shipped: your order is on its way. The tracking number is on the order page and in the email we send you.
- Cancelled: the order won’t be made. If you didn’t expect this, contact us.
There’s no “Delivered” status. Once your order ships, follow it to your door with the carrier’s tracking.
What if my order is taking longer than expected?
Production is counted in business days from when your files pass our check, so a file that needs a fix starts later. Compare your dates with How long will my order take?
Once your order has shipped:
- If tracking hasn’t moved for 5 business days, contact us. We’ll look into it with the carrier, then reship or refund.
- If it hasn’t moved for 10 business days, contact us and we’ll open a lost-parcel claim with the carrier.
- Customs inspections can add 2 to 10 days around busy periods.
Make any claim within 14 days of delivery, or of the latest expected delivery date if the parcel hasn’t arrived. The full rules are in our shipping policy.
How do I contact you about an order?
Use the contact form with “Order help” chosen, or the “Questions about this order? Contact us” link on your order page. Include your order number. A real person replies within one business day.