Delivery time is production time plus shipping time.
Production
In business days, from when your file passes our check until your order ships. If we need to ask you about your file, the count starts once it’s sorted.
Order by 6:00 p.m. Beijing time, Monday to Saturday.TBC Orders after the cut-off start the next business day.
| Card | Thickness | Production | With finishes |
|---|---|---|---|
| Laminated Business CardsCoated paper | All thicknesses | 2–3 days | 5–7 days |
| Uncoated Business CardsFine paper | All thicknesses | 2–3 days | 5–7 days |
| Letterpress Business Cards100% cotton paper | All thicknesses | 5–7 days | 5–7 days |
| Plastic Business CardsPVC | All thicknesses | 2–3 days | 5–7 days |
| Metal Business CardsMetal alloy | All thicknesses | 12–15 days | — |
“—” means no time with finishes is listed.
Shipping methods
Availability depends on your destination and order. Cost is calculated at checkout from destination, parcel weight and method. To see it before you order, use the shipping calculator.
Both are tracked. We email you a tracking link when your order ships, and you can follow it in your account.
| Method | Carrier | In transit |
|---|---|---|
| Standard | 4PX | 7–12 business days, tracked |
| Express | DHL Express | 2–5 business days, tracked |
International orders
- Duties, taxes and brokerage fees: included. We ship DDP (Delivered Duty Paid), so there’s nothing more to pay when your parcel arrives.
- Declared value: we declare your order at its real value. We can’t mark parcels as gifts or declare a lower value.
- Customs delays: inspections can add 2 to 10 days around peak periods. This is outside our control.
- PO boxes and APO/FPO/DPO addresses: Standard only.
- Sanctioned destinations: we don’t ship to Cuba, Iran, North Korea, Syria, Crimea or certain regions of Ukraine.
Delivery issues
- No tracking movement for 5 business days: contact us. We’ll investigate with the carrier, then reship or refund.
- No movement for 10 business days: contact us and we’ll open a lost-parcel claim with the carrier.
- Damaged: photograph the parcel and contents within 48 hours of delivery and contact us. We’ll reprint or refund.
- Missing items: check the packing slip against what arrived, then contact us.
- Returned to sender: after a failed delivery, we’ll contact you to reship. Reshipping fees may apply.
File any claim within 14 days of delivery, or of the latest expected delivery date if your parcel hasn’t arrived.
Address
Check your address before you order. We can’t redirect a parcel once the carrier has it, and a parcel returned for an incorrect address is reshipped for a fee.
For international orders, include the apartment number, postal code and recipient’s phone number.
Contact
- Email: support@inkpavo.com
- Support ticket: Submit a support request
- Contact form: Send us a message